Privacy Policy

Last updated June 12, 2025

This Privacy Policy (“Policy”) outlines how we manage and protect any information collected through your use of this website – https://www.ecodrywaterdamagerestorationhouston.com/ (“Website”), including when you submit a quote request via the Website. This Policy explains the following:

What types of personal information we collect, how we use it, and with whom it may be shared
Your options regarding how your data is used
Our security practices to help safeguard your data
How you can update or correct any personal details you have provided

Collection and Use of Personal Data

We collect information that you voluntarily submit through our Website, typically via forms required to request services or obtain a quote.

This information is used strictly for the purposes of responding to your inquiry. We do not sell or disclose your personal information to outside parties, except as required to fulfill your request. Your information may be shared with our Premier Partners, as described in our [Terms of Service](insert hyperlink to terms page), and they may further disclose that information to their affiliates, agents, contractors, clients, or other associated entities.

We may also reach out to you in the future via email to inform you of service updates, announcements, or modifications to this Policy, unless you opt out.

Managing Your Information Preferences

You can request to limit or discontinue any future contact from us at any time by reaching out to [email protected]. Upon request, we will:

Share what information we currently hold about you
Modify or correct your personal data
Delete any stored data (unless required by law to retain it)
Address any concerns about how your data is handled

Safeguarding Your Personal Information

We employ both technical and organizational measures to protect your information. When you enter sensitive details (e.g., payment data) through the Website, that information is encrypted and securely transmitted. You can verify this by looking for the lock icon in your browser’s address bar and checking that the URL starts with “https”.

Only authorized personnel—those who require access to perform specific service-related tasks—are permitted to view or use your data. We maintain all personally identifiable information on secure servers in a restricted environment.

If you believe that we are not adhering to this Policy, please contact us at [email protected].

Privacy Rights for California Residents

Under the California Consumer Privacy Act (CCPA), individuals residing in California are entitled to certain rights regarding their personal information (“PI”).

Overview of Data Collected

We collect PI that may identify or relate to a specific consumer or household. This includes:

First and last name
Email address
Phone number
Physical address
IP address and other online identifiers

How We Obtain This Data

We collect PI from various sources, including:

Direct submissions through our Website, email, or phone
Information made publicly available by users (e.g., social media)
Third-party partners, vendors, and service providers
Your interactions with our Website, directly or indirectly

Purpose for Collecting Information

We gather and use your PI for multiple reasons, including:

Responding to inquiries or quote requests
Providing services or information you’ve requested
Enhancing our service offerings and user experience
Ensuring Website security and data integrity
Meeting legal or regulatory requirements

How Long We Retain Your Information

Retention of personal data depends on the nature and purpose of collection. We consider the type of information, legal obligations, and potential risks to determine appropriate retention timelines.

With Whom Your Information May Be Shared

We may share your PI with the following entities:

Premier Partners (and their agents, employees, contractors)
Service providers and affiliates assisting in business operations
External consultants such as legal counsel or auditors
Government or regulatory bodies when required

Your Rights Under the CCPA

As a California resident, you have the following rights:

Notice at Collection

You have the right to be informed about the categories of PI collected and the purpose behind each collection, at or before the time of collection.

Right to Access Information

You may request disclosure of:

Categories and specific types of PI we have collected
Sources from which the PI was obtained
Categories of third parties with whom the PI has been shared
Business purposes for collecting or sharing your data

This information can be provided in a portable, user-friendly format. Requests may be declined if we are unable to verify your identity, or if the same request was fulfilled twice in a 12-month period.

Right to Erasure

You can request deletion of your PI, subject to certain legal exceptions. Once verified, we will remove your information from our records unless it must be retained under applicable law.

Protection from Discrimination

We do not discriminate against any individual for exercising their privacy rights under the CCPA.

Submitting Requests or Appointing an Authorized Agent

To exercise any of your CCPA rights, submit a request to [email protected]. Include your full name, phone number, email address, and the date of your original request in the subject line. We will respond within 20 business days with details regarding the Premier Partners who received your data.

If you are acting on behalf of someone else, you must provide written proof that you are authorized to act on their behalf before the request can be processed.

Contact Information

EcoDry Water Damage Restoration Houston
Business Type: Water Damage Restoration Services
Phone: 346-517-8150
Service Area: Houston, TX
Hours: Monday – Sunday | 08:00 AM – 08:00 PM

For questions regarding this Policy, contact us at: [email protected]